Customer Service Survey
In a continuous effort to improve our customer service, we are asking you to take a few minutes to complete this short survey.
Name (Optional): Company (Optional): Telephone (Optional):
What type of project does EMNS, Inc. support for you? (Please check all that apply.)
Equipment/Application Hosting Application Development/Programming Technical Support	Communications (Networking,            Personal Reach Service[sm]) Other
What function do you support in your organization?	Where is your company located?
(choose one) Information Systems Customer Support Sales Development Product Management Project Management Other	(choose one) North East U.S. South East U.S. Midwest U.S. South US South West US North West US Europe Asia Other
What do you like most about the services that you receive from EMNS, Inc.?	Regarding the services provided by EMNS, Inc., what one thing needs the most improvement?
On a scale of 1 to 5 with 1 = "Excellent" and 5 = "Poor," rate the following services that you have received from EMNS, Inc.
1. My level of satisfaction from . . .	1 2 3 4 5 N/A
the Sales Materials I received from EMNS, Inc. is:
Comments:
2. My level of satisfaction from . . .	1 2 3 4 5 N/A
a timely call back from the EMNS, Inc. sales staff is:
Comments:
3. My level of satisfaction from . . .	1 2 3 4 5 N/A
the Sales Proposal I received from EMNS, Inc. is:
Comments:
4. My level of satisfaction from . . .	1 2 3 4 5 N/A
the knowledge of the sales person I worked with is:
Comments:
5. My level of satisfaction from . . .	1 2 3 4 5 N/A
the terms and conditions of the sales proposal is:
Comments:
6. My level of satisfaction from . . .	1 2 3 4 5 N/A
the schedule I received to implement my project is:
Comments:
7. My level of satisfaction from . . .	1 2 3 4 5 N/A
the status level of communication I received from EMNS, Inc. is:
Comments:
8. My level of satisfaction from . . .	1 2 3 4 5 N/A
the delivered development project is:
Comments:
9. My level of satisfaction from . . .	1 2 3 4 5 N/A
the ability of the engineer to inform me concerning the status of my site is:
Comments:
10. My level of satisfaction from . . .	1 2 3 4 5 N/A
the response time from the Call Center when I had a problem is:
Comments:
11. My level of satisfaction from . . .	1 2 3 4 5 N/A
the accuracy of problem resolution from the Call Center is:
Comments:
12. My level of satisfaction from . . .	1 2 3 4 5 N/A
the speed calls were answered at the Call Center is:
Comments:
13. My level of satisfaction from . . .	1 2 3 4 5 N/A
the speed of the computing environment for my site is:
Comments:
14. My level of satisfaction from . . .	1 2 3 4 5 N/A
the response time of my "internal" web sites is:
Comments:
15. My level of satisfaction from . . .	1 2 3 4 5 N/A
the response time of my "external" web sites is:
Comments:
16. My level of satisfaction from . . .	1 2 3 4 5 N/A
the level of PC-UNIX integration in the computing environment:
Comments:
17. My level of satisfaction from . . .	1 2 3 4 5 N/A
the overall computing environment at EMNS, Inc. is:
Comments:
18. My level of satisfaction from . . .	1 2 3 4 5 N/A
the communications I received about changes to my computing environment is:
Comments:
Additional Comments:
If you have any questions about this survey you may e-mail us or contact our Customer Care Center @ 1-866-970-7777.