 |
|
| Technical
Support |
| Providing
customer support frequently requires much more than just answering
the call. Our agents will be trained on your web applications to assist
your customers in real time with their application or operational
questions. |
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| E-mail
Support |
| We can
also provide e-mail customer care for your customers. Just like a
telephone call, our e-mail support uses the EMNS trouble tracking
system to make sure issues are resolved based on the processes defined
for your application. |
| |
| Generic
EMNS Support |
| Help
desk support is available to your webmasters as part of our basic
web hosting services. However, if you want your end-users to call
our main number for technical support, we will work with you to provide
the type of support you want -- be it technical, administrative, or
custom application-specific. We understand that helping you keep your
customers satisfied contributes to our success. |
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