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| Trouble
Ticketing |
| All
calls to your 800 number are entered into the EMNS trouble tracking
system. Our state-of-the-art support tool creates a trouble ticket
that allows for the electronic tracking of support calls. These tickets
remain "open" until resolution of the problem has been completed or
passed on to your team. EMNS produces regular reports so that you
can track recurring issues and problems your customers are experiencing. |
| |
| Escalation
and Call Re-Direct |
| While
EMNS can provide Tier I and Tier II support for your applications,
sometimes it is necessary to re-direct your callers to other support
centers or technical contacts. Agents will escalate issues and work
with your designated personnel as a part of your customer support
processes. |
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| Telemarketing
Services |
| Our
call center offers much more than technical support. EMNS can provide
support for conference registration, satisfaction surveys, sales lead
generation, order entry, market research and much more. We can help
you keep in touch with your customers. |
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